End-user license agreement

This End-User License Agreement (“Agreement”) is between you (“Customer”, “you”) and the operator of VetBill (“we”, “us”, “Service”). By creating an account, subscribing, or using the Service, you agree to this Agreement.

1. The Service

VetBill provides a web-based workspace for veterinary practices, including client and invoice tools, SMS bill reminders, optional payment collection through linked payment providers, and optional accounting integrations such as QuickBooks Online. Features may change over time.

2. Your account

• You must provide accurate account information and keep credentials confidential.
• You are responsible for activity under your account and for users you authorize.
• You must comply with applicable laws, including rules for SMS messaging, billing, and client data.

3. Subscriptions and billing

Paid plans are billed through PayPal (or another processor we designate). Fees, trial periods, and plan limits are shown at signup or on our pricing pages. Subscriptions renew until cancelled in PayPal or as we describe in the product. We may change prices for future billing periods with reasonable notice where required.

4. Third-party services

The Service may connect to third parties you choose to link, including PayPal, Stripe, Google Sign-In, QuickBooks Online (Intuit), Telnyx (SMS), and Cloudflare Turnstile. Your use of those services is governed by their terms and policies. We are not responsible for third-party outages, pricing, or data handling except as described in our Privacy Policy.

5. Customer data and privacy

You retain ownership of data you submit (client names, phone numbers, invoice details, and similar content). We process that data to provide the Service as described in our Privacy Policy. You must have a lawful basis to collect and use client information, including obtaining any required consent before sending SMS reminders.

6. Acceptable use

You agree not to:

• Use the Service for unlawful, harassing, or deceptive purposes.
• Send SMS messages without appropriate consent or required disclosures.
• Attempt to bypass security, access others’ accounts, or overload our systems.
• Reverse engineer or resell the Service except as expressly permitted.

7. Intellectual property

We own the Service, software, branding, and documentation. This Agreement grants you a limited, non-exclusive, non-transferable right to use the Service for your internal business purposes while your subscription is active and in good standing.

8. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE UNINTERRUPTED OR ERROR-FREE OPERATION, DELIVERY OF SMS MESSAGES, OR PAYMENT COLLECTION.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE IS LIMITED TO THE AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED US DOLLARS (USD $100), WHICHEVER IS GREATER.

10. Termination

You may stop using the Service at any time. We may suspend or terminate access for breach of this Agreement, non-payment, or risk to the Service or others. Upon termination, your right to use the Service ends; sections that by nature should survive will survive.

11. Changes

We may update this Agreement by posting a revised version on this page and updating the “Last updated” date. Continued use after changes become effective constitutes acceptance where permitted by law.

12. Contact

Questions about this Agreement: info@prodbycabo.com.